Your Data Subject Rights
Last updated: 15 July 2026
This page explains, in practical terms, the rights you have over your personal data under Rwanda's Law No. 058/2021 and, in Kenya, the Data Protection Act 2019 — and exactly how to use them with Kabisa Electric Ltd. (in Kenya, Kabisa Kenya). For what we collect and why, see our Privacy Notice; for cookies, see our Cookie Policy.
1. Your rights, in plain terms
| Right | What it means | How to ask |
|---|---|---|
| Access | See a copy of the personal data we hold about you | Email [email protected] |
| Correction (rectification) | Fix inaccurate or outdated data — e.g. your name, phone, or vehicle details | In-app (Profile) for most fields, or email us |
| Deletion (erasure) | Delete your account and personal data, subject to what the law requires us to keep | In-app (Profile → Delete account) or gokabisa.com/delete-account |
| Restriction | Ask us to pause processing your data while a dispute (e.g. about accuracy) is resolved | Email [email protected] |
| Objection | Object to processing based on our legitimate interest, or withdraw marketing consent | In-app (notification settings) for marketing; email us for other objections |
| Portability | Get the data you gave us in a structured, commonly-used format so you can move it elsewhere | Email [email protected] |
| Complain | Escalate to the supervisory authority if you're not satisfied with our response | See section 5 below |
These mirror the rights already summarized in our Privacy Notice — this page is the detailed how-to.
2. How to submit a request
Email [email protected] with:
- the right you're exercising (from the table above);
- the phone number or email your Kabisa account uses, so we can find it;
- enough detail for us to act — e.g. for a correction, what's wrong and what it should say instead.
We don't currently have a self-service request form in the App beyond account deletion and profile edits — every other right goes through the email above until one exists.
3. Verifying it's really you
Before we act on a request, we confirm it came from the account holder — by matching the request to the phone number or email on the account, and, where the request is unusually sensitive (e.g. a full data export), by sending a one-time verification code to that phone/email, the same way we verify sign-in. We won't ask for your mobile-money PIN or password as part of this — we never need either.
If you're asking on behalf of someone else (e.g. a shared-vehicle driver asking about the vehicle owner's data), we can only act on the request if the account holder authorizes it directly — see the sharing controls in the App (Share a car) for what a shared driver can already see themselves without a separate request.
4. How long it takes
- We confirm receipt within a few business days.
- We aim to respond substantively within 30 days. Rwandan and Kenyan law both allow an extension for complex requests (we'll tell you if that applies, and why).
- Deletion specifically follows the 30-day grace period described in our Privacy Notice before your profile is removed; charging and payment records required by tax law are retained but pseudonymised, not deleted outright (also covered there).
There's no charge for a reasonable request. If a request is manifestly excessive or repetitive, the law allows us to charge a reasonable fee or decline — we'll explain why if that ever applies.
5. If you're not satisfied
Contact us first at [email protected] — most requests are resolved directly. If you remain unsatisfied, you can complain to the supervisory authority in your country:
- Rwanda — the National Cyber Security Authority (NCSA), the data protection authority under Law No. 058/2021.
- Kenya — the Office of the Data Protection Commissioner (ODPC), under the Data Protection Act 2019.
6. Contact / Data Protection Officer
Nicholas Hu — Data Protection Officer [email protected]
Kabisa Electric Ltd. — Company ID 120732779 Kabisa EV House, 1 KN 77 St, Kiyovu (below Camp Kigali), Kigali, Rwanda Tel: 6420 / +250 793 897 974
Kabisa Kenya (regional expansion entity) — Golf View Offices, Nairobi, Kenya